Anyone can raise a concern or complaint, including the people we support, their families and representatives, and professionals. Raising a complaint will never affect the care someone receives.
How to complain
You can speak to any member of staff, or contact the registered manager, Raphael Nwokobia:
- by phone on 01670 821586
- by email at info@gables-care.com
- in writing to 7 Park Terrace, Bedlington, Northumberland, NE22 7JY
What happens next
We will acknowledge your complaint within 3 working days and aim to give you a full response within 28 days. If we need longer, we’ll tell you why and keep you updated.
If you’re not satisfied
If you’re unhappy with our response, you can contact the Local Government and Social Care Ombudsman, which looks at complaints about adult social care, including privately funded care. Visit lgo.org.uk or call 0300 061 0614.
If your care is arranged by a local authority or the NHS, you can also complain to them.
Telling CQC
The Care Quality Commission doesn’t investigate individual complaints, but it welcomes feedback about care. Give feedback to CQC.